Terms and conditions

Welcome to dergournerpasticceria.it! Before confirming your order, please read the following terms and conditions carefully. By proceeding with the confirmation, you fully accept the following:

1. Order Review

Please make sure to carefully check all details of your order, including products, quantities, prices, and shipping methods, before proceeding with confirmation.
Any changes to your order will no longer be possible once confirmation and payment have been completed.

2. Product Availability

All products are subject to availability. In the event that an item is unavailable after the order has been confirmed, we will promptly contact you to propose an alternative or to proceed with a refund.

3. Payment Methods

Payments can be made using the methods indicated on the website (e.g., credit card, PayPal, bank transfer). All transactions are secure and protected.
Orders will only be processed after payment has been received.

4. Shipping and Delivery Times

Shipments are carried out according to the method selected at the time of purchase.
Delivery times are indicative and may vary depending on destination, weather conditions, or peak demand periods.
Shipping costs are always automatically applied to orders based on the weight of the selected goods.
We are not responsible for any delays caused by the courier.

5. Return and Refund Policy

For hygienic reasons, we do not accept returns on food products unless they are defective or damaged.
Any refund requests must be submitted within 24 hours of receiving the order, including photographic evidence of the issue encountered.

6. Customer Responsibility

Please ensure that you provide a complete and correct delivery address. We are not responsible for orders that cannot be delivered due to errors in the address provided.

7. Personal Data

Your data will be processed in compliance with privacy regulations, as indicated in our Privacy Policy.

8. Acceptance

By proceeding with order confirmation, you accept these terms and conditions without reservation.

For any questions or requests for assistance, our customer service is available and will respond as soon as possible: info@dergournerpasticceria.it